A good qa specialist has appropriate knowledge, skills and experience in the field. He is able to differentiate between all possible quality assurance and testing services and never confuse their characteristics. You are welcome to get familiar with common myths about usability testing:
Myth 1: Any person can check the product’s ease of use
Imagine that your child has asked for a gift on its birthday party – 5 kilos of sweets, and you agreed to fulfil this desire. But what sweets does your kid like?
You Have Two Choices:
- Make it possible for your child to try different chocolates so that it can choose from them on its own
- Try the chocolates by yourself, choose the most delicious ones according to your opinion and buy 5 kg of these sweets. Of course, in the latter case there is a chance that you will get it right, but it is a very small chance!
The same thing is a usability testing: day by day you have to test the product, you have better understanding of technologies and software programs, have significantly higher computer literacy than the average user has (unless you develop software for other IT people). Be attentive to answer the question: How can you determine what is appropriate for the accountant who has run your program for the first time; if you are not an accountant and has run the program to test its inputs about 6 hundred thousand times?
Being well aware of the usability principles / guidelines, you can acquire useful information from a third–party user of the product, but you will be unable to generate it by yourself!
Usability testing companies provide their services to small, middle and large sized organizations with aim to eliminate all possible usability problems in their products.
Myth 2: Usability goals are the same for everyone
Let’s say you have gotten to know some of your users better and therefore you carefully work on the product to meet their expectations. But, in fact, in real life, it rarely happens that the product is exploited by only one type of users!
Accountants can be experienced and beginners; graphic editors are used by children and designers, anti–virus programs are installed by administrators of large organizations and housewives. If you try to meet the conflicting needs of different types of users, you will not satisfy anyone! For this reason, there is a simple MS Paint with brushes and figures or Photoshop with a limitless range of possibilities. Corporate antivirus programs are installed through the domain policy and central management servers, and domestic anti–virus software has an only one big button named “protect me.” And, of course, many products have “advanced settings” for experienced users, in order not to frighten the newcomers.
And do you know all of your user types? Will you provide them with different product options?
Assurance testing services are worth ordering because they help to solve a multitude of software development-related problems.
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