Senior Management is primarily concerned about the state of the project, requiring visual and objective summary information on the problem and, all the more so, they have no time for expert analysis of the details. It is better not to inform the executives about less serious problems as well as about those which have not yet been emphasized by them. Otherwise, they will lose their trust in you. You will have to provide reports with weekly data on the number of identified, corrected and pending bugs. It is necessary for you to be careful and accurate in dealing with these figures and avoid interpreting them as indicators of job performance – delivery of qa services. This causes a lot of problems and conflicts. Here are a few examples.
- When the leadership misinterprets statistics it hinders the involvement of new testers in work on the project. As soon as the new tester starts working with software program, he usually makes a number of project proposals and re-raises questions about some of the pending issues. It results in increased amounts of reports, and you get the impression that the program’s quality has suddenly improved. The project head manager has to explain all this to the executives every time when the new employee gets involved in work on the project, and eventually he asks the test team leader not to invite more members to the team.
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When the leadership misinterprets statistics it results in impeding the execution of the last critical analysis of the digital product’s interface before all its further changes (modifications, enhancements) are forbidden. Shortly before the prohibition on institution of further changes to the user interface of the program comes into force, the project managers often distribute screenshots, some project documents and copies of the beta software among the widest possible range of the staff members. The purpose of this campaign is to collect as many comments from technical writers, testers, marketing staff and technical support personnel and make any changes that will be considered useful, while it is still possible. Since all the criticisms and suggestions will be entered into the database, it will cause a sharp rise in the number of statistical indicators of identified problems, and, in fact, the product reliability at the same time will not decrease at all, the project manager will have to find himself in the hot seat, explaining the shocking real reasons for this barrage of errors. To avoid such situations, project managers often refuse to carry out such an extended final analysis of the project or do not enter the results in the database. It goes without saying that the quality of the developed product suffers in this case. To be on the safe side, it makes logical and financial sense to resort to quality assurance companies if you or your colleagues lack the necessary knowledge or software testing is not your core competence…
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