It is not a secret that lately outsourcing testing services and software QA outsourcing became widespread. Yet, there are some risks, which haunt managers of IT testing services companies.
Safety & Transparency
When outsourcing the project, you also delegate part of authoritative connected with IT-infrastructure organization to a third-party company. Probably, you also share some confidential matters with the outsourcer. That’s why it’s quite natural that you are concerned about the delivery of quality assurance services. the thing you should do is to conclude a nondisclosure agreement that is a must for both sides.
Lack of Experience
It isn’t excluded that professionals can work in the young company. But at the same time, they may have a lack of experience in problem solution or in the organization of working processes. Therefore, it is important to receive a confirmation (for example, to ask for recommendations) that this company is able to solve problems in case of their emergence. The company outsourcer is obliged to provide on demand proofs of the successful activity in the field of outsourcing, and also the list of the software suppliers/the equipment with which partnership is established.
Insufficient Financial Base
Lack of financial safety can also become a serious problem. It is necessary to be convinced of stability of the outsourcer’s financial position. Besides, it is worth thinking of expediency of cooperation if outsourcer can’t increase the productivity on demand because of financial restrictions.
Thus, it is better to inquire about a financial condition of the company in advance to avoid troubles in future.
Insufficient Operation Efficiency in Providing Information
Development of your project can be carried out rather slowly, at the same time the outsourcer won’t always hurry to notify you of the delay reasons until you try to find out them. The contract in itself doesn’t guarantee that the necessary attention will be paid to the arising problems. Only mutual cooperation and confidential relations with the service provider can really help with this question.
Lack of Flexibility
The majority of outsourcing companies don’t possess a necessary flexibility, don’t wish to develop and implement new innovative technologies. They are oriented on their business model and don’t seek to improve a quality of delivered services.
Readiness for the use of new technologies is one of the main factors which need to be taken into account at the choice of the outsourcer. Now, each respecting outsourcing company seeks to introduce innovations in the process of development and to increase a quality of provided services.
Dependence
Some outsourcing service providers try to limit you with certain hardware and software, without leaving an opportunity to interrupt the cooperation with them. Be convinced that the supplier offers the most flexible terms that you could refuse at any time if his services and quality don’t suit you.
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