A Number of Political and Organizational Issues to Be Solved by Quality Assurance Companies

When introducing the issue tracking system it is necessary to solve a number of organizational and political issues, and this task is quite useful indeed. Here are the most important ones:

• Who has the right to draw up reports on the problems? Who decides whether or not to put the submitted report in the database? Who is responsible for assigning a specific category to the report and determining its priorities?
• Who has the right to access the database to view its information? Who is allowed to send requests to it and receive results and statistics?
• Who is responsible for creating the resulting documents which contain qualitative and statistical indicators?

Quality assurance companies know the answers to all these and the following questions and traditionally the duties and responsibilities are distributed among the staff.

• Who has the right to hurt someone’s feelings and why?
• Who is eligible to use the working hours of other employees and whose are these? Do not programmers require too much detailed reports for each error detected? Do not the testers provide too little information about the errors, and, for this reason, the developers are forced to spend more time troubleshooting?
• What is the permissible degree of differences in product quality assessment?
• Who has the right to draw conclusions about the quality of the product? Can some employees to challenge the decisions of others and insist that a particular bug was corrected? Who makes the final decision?

Quality consulting firms help their clients to become significantly more prosperous, effective, efficient, productive and financially profitable.

Now Let Us Speak About One Of The Obvious Advantages Of The Problem Tracking System:

The system reflects the performance of each employee in the company. It simplifies retrieval of any statistical information from the database, such as the number of reports that must be submitted by the testers per day, the average number of errors made by a programmer in a week, the average delay time used by the programmer to correct the error, etc. As usual, project managers like these figures very much. And these can be really useful for analyzing the development course and solving the current problems. Sometimes they can even trigger sanctions or dismissal of an employee. However, this function of the system has a serious side effect, greatly limiting its use: good employees may perceive this function as an oppressive, and bad ones, on the contrary, to manipulate it, to create the impression of greater productivity.

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