- Reports on the errors identified during testing of the product’s documentation, are given special consideration. For example, the manual is the company’s instructions on how to use the software. And if the report generated by the tester says that the program fails to follow instructions and suggestions written in the manual, no one can say that this error is “elusive” to anybody. In this case, the tests are absolutely simple. This is something that many users will be able do on their own without using help of software testing companies in USA. And just these errors will be gleefully declared by all professional press centers. Such errors will be analyzed without delay, and their consideration will not be postponed by the project manager. Also, when the program or documentation is changed, if does not matter, since the problem situation is sure to be addressed. Experts systematically have to deal with the situation when pending errors are reviewed and corrected when they are encountered again in the test documentation.
In order to test the documentation, you need to sit down at computer, with the documents being available at hand, and do the following:
- All the steps specified in the manual are to be accurately performed.
Each key specified therein must be pressed, each example – fully implemented.
Following the instructions, users make mistakes. So, it is allowed to work in a “little bit sloppy” manner to see how the program responds to these actions of yours. The question of poor error handling will come later and may have serious consequences, if it turns out that the program responds inappropriately to normal, common errors made by so many people, especially when they are trying to follow the instructions. Quality assurance and testing services need to be used already in the very beginning of the development process. The earlier a bug is found the less it will cost to fix it.
- Follow each proposal, even though it is worded in general terms. After all, users will try to follow it.
- Check each statement and each of its obvious consequence. Since the manual in a certain sense is the final version of the requirements specification for the program, the user will check whether it is working properly just following this manual in the first place. Involving a new tester in the project work, ask him to test the documentation first. It will bring a double benefit: documentation will describe all the current changes made to the program, and the new employee will be able to study it thoroughly and quickly.
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